At iPower Bangladesh, customer satisfaction is our highest priority. We aim to deliver quality products and reliable service. If you are not completely satisfied with your purchase, we provide a clear and transparent return and refund process.

Return Eligibility

Customers may request a return under the following conditions:

• The return request must be made within 7 days from the delivery date.

• The product must be unused, undamaged, and in its original packaging.

• All original accessories, manuals, warranty cards, and packaging must be included.

• A valid proof of purchase (invoice or order number) must be provided.

Products that do not meet these conditions may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or physically damaged products

• Products with missing parts or accessories

• Items damaged due to customer misuse or improper installation

Refund Process

Once the returned product is received and inspected, we will notify the customer regarding the approval or rejection of the refund.

If approved, the refund will be processed within 7–10 working days through the original payment method used during purchase.

Exchange Option

In cases where a product arrives damaged or defective, customers may request a replacement or exchange, subject to product availability.

Return Shipping

Depending on the reason for the return, shipping costs may be:

• Covered by iPower Bangladesh (if the product is defective or incorrect)

• Covered by the customer (if the return is due to personal preference)

For return assistance, customers may contact our support team through the Contact Us page.